ESKUTE E-Bikes and Scooter | Free Shipping
1 Years Warranty
15 Days Returns
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      As a result of COVID-19, our delivery partners are experiencing more volume than ever before. Thank you for your patience. We will deliver your order to you as soon as possible while keeping it safe. We provide FedEx Ground Sevice delivery company. 

      Note: Please note that we consider business days as Monday-Friday. 

      Processing Time

      • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
      • Generally, orders are shipped within 3-5 business days of order confirmation/payment. (This means that the processing time is 3-5 business days after your payment. Weekends and fixed holidays are not included.)
      • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

       

      Shipping Cost & Shipping Time

      Destinations

      Estimated Delivery Time

      Shipping Cost

      Courier

      US (48 Lower States)

      4-10 business days

      Free Shipping

      FedEx Ground Sevice

       

      Note1: In North America, we deliver to Continental United States. Please note we may not be able to ship to certain remote/isolated areas of these regions. If this is the case, we will contact you for alternative solutions.

      Note2:Shipping not available to
      - P.O. Boxes
      - APO Addresses
      - Puerto Rico
      - Military District
      - Hawaii / Alaska
      - Virgin Islands
      - Guam
      - Addresses outside the continental U.S.

      Total Delivery Time = Processing Time + Shipping Time

       

      Order Tracking

      • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
      • Tracking information may take 48 to 72 hours to update.
      • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

      Delivery Time Exceeded

      The Shipping might experience delay due to COVID-19. If your order is delayed, please contact us via email support@eskute.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

       

      Order Cancellations

      • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
      • Orders can't be canceled once the parcel is shipped out.

      About Tax

      In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

       

      Phone: +8613923730579

      Email: support@eskute.com