15-Day Free Returns
1 Years Warranty
15 Days Returns
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      Eskute Warranty
      At Eskute, ​the electric scooters come with a One-year for the E-scooter or 180-day for different parts (like the motor and battery) warranty that is non-transferable after the product’s initial sale. In general, we will cover most problems of the system and defects from the factory.

      Claims Process
      If a defect arises during the warranty period, ESKUTE will repair the affected product at no charge, exchange with an equivalent refurbished replacement (refurbished units might have cosmetic signs of use), or supply a replacement part if the problem is isolated and can be rectified with new part(s).

      *Note: Please provide valid evidence of.
      ESKUTE will not replace any part without first seeing photos or videos of the damaged product. Customers need to provide us with valid evidence by email.

      Shipping Damage Claims
      In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact us support@eskute.com and provide us with photo or video proof.
      NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

      Services
      If you notice any problems under the warranty with your scooter, please contact us at
      support@eskute.com with the Following Information:
      1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
      2. Order number/ID
      3. The email and shipping address you used when placed order
      4. Pictures/Short videos of the problems and a brief description of the problems
      Eskute may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Eskute to return a replaced item to you, you agree to pay Eskute the retail cost of the replacement item and shipping.
      Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Eskute determines that DIY Parts Service is available to you, Eskute will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Eskute reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.
      For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our scooters. To purchase replacement parts from us, please contact us at support@eskute.com for further information.
      *Note, if you have any problems with the product, please contact us at support@eskute.com. Our dedicated customer support will be more than happy to assisting you.